Show the fix instead of explaining it.

Some answers take five paragraphs to write and ten seconds to show.

Support agents spend ages describing where a setting is. A short recording or an annotated screenshot answers it at once.

What you'll make

Quick fix recordings

Show exactly where to click.

Annotated answers

A screenshot with an arrow on the setting.

Reusable explainers

Record a common answer once and reuse it.

How Shotbox helps

Every tool for the job, in one app.

02:14■✎

Mic + system audio

Screen recorder →

Record the answer

Press ⌥⇧⌘5, show the fix, press it again. Your voice and the screen, in one file.

One shortcut to start and stop
Mic and system audio
Camera optional

✎▭➚◯▒📌

P H A R O · tools1–5 · colours S · stick C · clear Esc · stop

Draw on screen →

Point at the setting

Draw an arrow at the setting while you record. It stays on it if you scroll.

Five tools, five colours
Stick on by default
Fade after three seconds

123

Then click Save

Annotate →

Or send a marked-up screenshot

For quick answers, a screenshot with an arrow and a number is enough.

Capture, mark and copy in seconds
Drag straight into the reply
Blur any data first

16:9

1:1

9:16

Exporting · 3.1× real time

Export →

A small file for the ticket

Export a small MP4 or GIF that attaches cleanly to any helpdesk.

720p MP4 or a 50% GIF
GIF for short loops
No upload or account

API key

Blur & redaction →

Keep the customer’s data out

If you record in the customer’s account, blur their details before you send.

Blur while recording
Editor blurs that follow the page
Baked into the file

CAPTURE

card_declined (402): The card was declined.

→

CLIPBOARD

card_declined (402): The card was declined.

✓Text copied

Copy text from images →

Read their screenshot

Customers send screenshots of errors. Copy the text out to search your docs or logs.

Accurate recognition
On your Mac
Straight to the clipboard

# launch-review

Alex

Can you send the new settings screen?

You

Screenshots →

Straight into the ticket

Drag the capture from Quick Access into the reply without saving it first.

Drag and drop
Copy to clipboard
Capture history if you need it again

Recommended setup

Start with these settings.

RecordingMP4 with mic, or GIF for silent steps

Draw modeArrow and Highlighter

Screenshot lookPlain

AnnotationArrow, Rectangle, Sticker text

ExportGIF or MP4 at 50%

Tips

Tips for better results.

Rebind the shortcut
If ⌥⇧⌘5 clashes with your helpdesk, set a new shortcut in Settings.
Drag into the reply
Drag the screenshot thumbnail straight from the corner of the screen into the ticket.
Pin a reference
Capture the customer’s settings and pin the shot on top of everything while you reproduce the problem.
Build a library
Save answers you record often in a shared folder and reuse them.

How it works

Three steps, one app.

Everything runs on your Mac, and nothing is uploaded on the way.

1
Record the answer
One shortcut starts and stops the recording.
Screen recorder →
2
Point at the setting
Draw on screen while you record.
Draw on screen →
3
Attach the file
Export a small MP4 or GIF for the reply.
Export →

An example

Answering “where is the export setting?”

0:00
Press ⌥⇧⌘5 and open Settings.
0:10
Draw an arrow at Export and click it.
0:20
Stop the recording and export a small GIF.
0:40
Attach it to the reply. Ticket closed.

Questions

Can I send a link instead of a file?

Shotbox doesn’t host videos, so you attach the file. Most helpdesks show GIFs and small MP4s inline.

Is it quick enough for every ticket?

Recording starts with one shortcut, and the file is ready the moment you stop.

Can the team share canned answers?

Yes. Save the files somewhere shared and reuse them.

Features you'll use

Screen recorderScreen, camera, mic and system audioLearn more →Draw on screenMarks that stick to what they point atLearn more →AnnotateArrows, boxes, blur, text and backdropsLearn more →

More in Software & B2B:Sales demos Customer onboarding Help centre content Release notes

Show the fix instead of explaining it.

Some answers take five paragraphs to write and ten seconds to show.

Quick fix recordings

Annotated answers

Reusable explainers

Every tool for the job, in one app.

Record the answer

Point at the setting

Or send a marked-up screenshot

A small file for the ticket

Keep the customer’s data out

Read their screenshot

Straight into the ticket

Start with these settings.

Tips for better results.

Three steps, one app.

Record the answer

Point at the setting

Attach the file

Answering “where is the export setting?”

Make it with Shotbox.