Help centre content

Help articles are only as good as their pictures.

Out-of-date screenshots and walls of text send customers to support. Shotbox makes accurate visuals quick enough to keep current.

What you'll make

Step-by-step screenshots

Numbered markers, arrows and highlights.

Full-page captures

Settings screens and long pages in one image.

Short how-to videos

For the articles that need to be shown.

How Shotbox helps

Every tool for the job, in one app.

123

Then click Save

Annotate →

Screenshots that explain themselves

Numbered steps, arrows, boxes and highlights, in ten text styles that read on light screens.

Twelve tools
Shadows that keep marks readable
Undo everything, including crops

→

Scrolling capture →

Long settings pages in one image

Capture a whole settings page or a long form as one image, with sticky headers handled.

Automatic or manual scrolling
Running height while it captures
Done stitches the image

API key

Blur & redaction →

No customer data in the docs

Blur or pixelate customer names and emails before the screenshot is published. The original pixels are destroyed.

Blur and pixelate
In screenshots and videos
Nothing uploaded

PaddingInset ShadowCorners

Screenshots →

A consistent house style

Pick a backdrop, padding and corners once. Shotbox remembers the look for every screenshot after.

Seven looks plus your brand
Padding, inset, corners, shadow
Choose a shape; nothing is cropped

Upgrade plan

Auto zoom & cursor →

A short video when words aren’t enough

For tricky tasks, add a short zoomed recording to the article.

Zooms on every click
Captions on-device
GIF or MP4

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Screenshots →

Pixel-exact captures

The screen freezes while you select and the loupe shows the pixel grid, so crops are exact.

Click a window for just that window
Space to move, arrows to nudge
Return for the whole display

CAPTURE

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→

CLIPBOARD

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✓Text copied

Copy text from images →

Text from old screenshots

Rewriting an old article? Copy the text out of its screenshots instead of retyping it.

From Quick Access or the editor
Accurate recognition
On your Mac

Recommended setup

Start with these settings.

Screenshot lookPaper or Brand, with padding

ShapeAuto, or 16:9 to match your articles

AnnotationStep counter, Rectangle, Arrow

Text styleSticker or Dark plate

VideoGIF at 50% for short steps

RedactionPixelate for emails

Tips

Tips for better results.

Same look every time
Your backdrop, padding and corners are remembered, so new screenshots match old ones.
Several steps, one image
Add the next capture to the same canvas and arrange them in a Row or Grid.
Hide desktop icons
For full-screen captures, Hide Desktop Icons clears the desktop first.
Nothing scaled up
Shotbox never enlarges a capture to match another, so screenshots stay sharp.

How it works

Three steps, one app.

Everything runs on your Mac, and nothing is uploaded on the way.

1
Capture and annotate
Twelve tools, ten text styles and a backdrop.
Annotate →
2
Capture long screens
Scrolling capture stitches the whole page.
Scrolling capture →
3
Hide customer data
Blur anything private before it reaches the article.
Blur & redaction →

An example

Updating an article after a redesign

Capture
Retake the four screenshots with the same backdrop as before.
Annotate
Number the steps and box the new menu.
Redact
Pixelate the sample customer’s email.
Publish
Replace the images and add a 20-second GIF of the trickiest step.

Questions

Will screenshots look consistent?

Yes. Your backdrop, padding and corners are remembered for every new screenshot.

Can I capture a whole page?

Yes. Scrolling capture stitches it into one image.

Can I copy text out of an old screenshot?

Yes. Copy text reads it on your Mac.

Features you'll use

AnnotateArrows, boxes, blur, text and backdropsLearn more →Scrolling captureA whole page or long chat as one imageLearn more →ScreenshotsArea, window or full screen, with a pixel loupeLearn more →

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